All items will be checked thoroughly before delivery to ensure excellent quality control. All buyers are also required to do a quality check on the bag before leaving to avoid any dispute later on.
Measurements stated are measured to the best accuracy. The measurements may vary 0.5" - 1" depending on which part of the item you measured.
Colors shown may differ slightly due to different color resolutions of the monitor. As such, colors may also be portrayed with slight differences to the human eye (and under different lighting). In the cases above, no refunds/exchanges will be made.
Please note that we'll not consider any exchanges/refunds due to the following reasons :-
1. Change of mind after purchase.
2. Actual item's color/design/size does not match customer's own perception.
3. Differences in color display on personal computers.
4. Design does not suit customer.
5. Deliberate damage of item to allow for an exchange/refund.
6. Creases or slight marks on leather are not considered as defects.
Return/exchange is only allowed if the item is incorrect or defective. In case of defective items, buyers are to contact us at firstname.lastname@example.org immediately upon receiving the item. The incorrect/defected item must be returned back to us the next day. Email must include clear snapshots of the defective area.
All products must be unused, undamaged & returned back in their original condition with tag attached.
In the event that the item/s you have purchased is/are out of stock, a full refund will be done.
Original & return international shipping cost are non-refundable & will be excluded from the refunds.
We reserved the right to refuse a refund request if it does not comply to our policy.